Operating Notes by Sumas Keller

Before You Sign Another AI Contract This Quarter
1/07/2026
The AI Deployment Decisions I Have Watched Executives Regret Most
30/06/2026
The Budget Mistake Most Companies Make in Their Second Year of AI
26/06/2026
7 Decisions I Would Make Differently Before Connecting AI to Our CRM
18/06/2026
Dedicated AI Team vs Embedding AI in Existing Teams: How to Make the Right Call
12/06/2026
Build vs. Buy AI Capability: The Decision Framework I Would Use Before Spending Budget
11/06/2026
Your AI Budget Should Be Calculated Per Workflow, Not Per Seat
10/06/2026
What I'd Fix First If I Inherited a 200-Person Company's Digital Ops Tomorrow
9/06/2026
The AI Adoption Curve Nobody Talks About: Why Month 3 Is When Most Rollouts Stall
8/06/2026
The Metrics That Actually Tell You If Your Enterprise AI Rollout Is Working
4/06/2026

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