Customer Satisfaction Score: Are your customers HAPPY?
Customer Satisfaction Score, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.
Query language
A query language is used for searching and modifying the contents of a database. This includes searching, changing schemas, defining triggers, etc
Propositional logic
Propositional logic is a branch of mathematical logic. It studies the logical relationships between propositions ( statements, sentences, assertions )
Resource Description Framework (RDF)
The Resource Description Framework is a graph data model that describes the semantics of information. It is used to represent information on the web.
CRM
CRM is a platform that helps you to handle all your business interactions with already established and potential customers, on multiple channels.
Linear discriminant analysis
Discriminant analysis is a technique used for dimensionality reduction, classification, data visualization, and finding a predictive equation.
Cognitive architecture
Cognitive architecture is a theory about the structures that create a mind in natural or artificial systems and focuses on how these structures work.
Chatbots In Transactional Enquiries
Transactional chatbots can do a single task well but have difficulty providing information or doing tasks that are not related to the primary one.
Echo State Networks
Echo State Networks is a part of the reservoir computing framework. They give architecture and a supervised learning principle for RNNs.
Semantic reasoner
A semantic reasoner aka rules engine, reasoning engine, or a reasoner, can infer logical consequences from a set of axiom / asserted facts
Decision Trees
Decision trees are flowchart diagrams or graphs that help inspect all decision alternatives and their possible outcomes before arriving at a decision.
Twitter Bot
A Twitter bot can automate various social media activities, such as retweeting or liking posts and content, so as to encourage engagement.
Cognitive Search
Cognitive search uses AI to find and deliver information that understands the user’s intent, the patterns, pulling information relevant to the users
Conversational AI
Conversational AI refers to technologies that help computer programs process, analyze, understand, and reply to queries in either text or voice format
Supervised learning
Supervised learning (SL) is the machine learning task of learning a function that maps an input to an output based on example input-output pairs.
Feature Engineering
Feature engineering is the process of using domain knowledge to extract features (characteristics, properties, attributes) from raw data.
Service Level Agreement (SLA)
SLAs are contracted to detail the services that will be provided and set standards for the service/service provider is under obligation to meet.
Decompiler
A decompiler is a computer program that takes an executable file as input and attempts to create a high-level source file that can be recompiled succe
Data augmentation
Data augmentation refers to techniques that are used to add slightly edited versions of existing data or create synthetic data by using existing data
Gamification In Customer Experience
Gamification is the idea of increasing customer engagement by applying game elements and game design techniques to products or brands.
Intelligence amplification
Intelligent Amplification or cognitive augmentation is used to describe the effective use of information technology to augment human intelligence.