A day in the life of a customer service representativeIf you want to improve the efficiency of your customer service team, you need to understand what the life of your customer service representatives looks like.
What is Decentralized Finance? How does DeFi work?Wondering what decentralized finance is all about? How does it work and how is it different from the traditional financial system? Find out in this article.
Decoding Text-to-Text TransformersBased on this successful architecture for NLP, language models such as BERT have achieved state-of-the-art results in various NLP tasks. Check this now
How Deep learning AI model compression caters to edge devicesTo bring deep learning AI models to edge devices, model compression is critical. Learn about three techniques used to compress large language and image models.
Design a chatbot coach using Engati chatbot templateA life coach chatbot provides assistance to all your clients 24/7. A chatbot coach, you can use this template to your advantage and organize your appointments.
Designing “Human” experiences in an AI-dominant worldWhile blending human, digital, and AI power to process information and make data-based decisions, we should not discount the human experience element.
8 Key Design Principles You Need To Know To Build SaaS Productskey design principles is important to understand why you’re creating that software, what your users and business will accomplish with it, and more! Check it now
Designing customer experience through an Experience FrameworkThe CX framework allows businesses to identify issues and opportunities, drive tangible results and help customers by focusing on their top priorities.
5 basic rules for designing a great digital experienceWhat goes into creating fantastic digital experiences? How do you make them feel personal for your customers? Colin Shaw explains it all in this article.
What are chatbot flows? How do you build them?Chatbot flows are structures that determine how conversations take place. Learn how to plan, build, test, and fine-tune your chatbot flows in this article.
4 tips to write dialogues for chatbot conversationsChatbots have become an integral part of the business ecosystem and good writing is imperative in a well-designed conversational interface. Check it out.
6 effective digital customer experience strategies for 2023Want to create fantastic digital customer experience strategies & build customer loyalty? Here are 6 digital customer experience strategies to follow in 2022!
Digital Transformation Strategy to Grow Your Business in 2023For the transformation process, you need to choose key activities to accomplish your objectives. These include decisions about investing, resourcing & managing.
Can We Digitize the Engaging Human Experience? Cost-cutting and increasing efficiency don’t translate to delivering a better experience. Businesses should utilize data to provide personalized experiences.
Discovering the ‘Science’ in Data Science — Part 1Data Science, coined back in 2008, is taking the world by storm! Revolutionary as it is, it is creating some confusion, so we’re covering the basics.
Discovering the ‘Science’ in Data Science — Part 2Humans and machines can collaborate to solve complex unsolved mysteries like the origin of life and origin of the universe. Check the ‘SCIENCE’ in Data Science.