Technology in the fight against COVID-19With the help of technology, we’re doing all we can to fight against COVID-19. This article discusses the use of bots, and AI to fight the virus. Read the article
The 5 biggest myths about customer centricityCo-founder of inspiration agency Nexxworks and social media agency Snackbytes, Steven Van Belleghem addresses the 5 biggest myths about customer-centricity.
Which is the best AI chatbot platform according to customers?Customers pick and review the best chatbot platform. They love Engati’s no-code, drag and drop user interface and enjoy its powerful features and ease of use.
CX tools that will make or break your brandHow do you get customer experience management right? By using the right CX tools, of course! Click here to find out what’s the best CX tool on the market!
The only industry thriving in lockdownThe chatbot industry is one of the only booming industries that has been thriving in lockdown. Here’s how you can get in on the action with Engati. Read more.
The Status and Future of AIJoin Patrick Bangert on an exploration of the status of AI evolution. We’ll cover real AI applications vs. the public imagination, and commercial vs. research.
11 sectors where chatbots act as a digital personal assistantChatbots have transformed into becoming a virtual personal assistant, built with providing efficiency and available at affordable prices. Check it out!
The worst thing that happens is your customer loves youWhat if the worst thing a customer ever said about you was, “I love you!”? Even when they have a complaint? Shep Hyken gives you 6 ways to make that happen.
Organizational change and it’s top 3 advantagesLet’s touch up on what’s organisational change, how important it is and how can you play a vital role in it. Change brings a lot of growth opportunities.
Small things that have a dramatic impact on your cxThe tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses priming in this article and shows you how to use it.
The Basics of Threads and Thread DumpsThreads are the core of most processing units in the entire world of computers. They make up the basic part of every operation in java-based applications.
6 tips for generating better customer experiencePhotofy CMO and advisory board member, Ted Rubin shares some of his most potent tips for improving customer experiences and winning in every market. Read now.
9 exclusive tips to writing the perfect chatbot script!The real challenge in writing the chatbot script is designing your chatbot’s character. Your character’s design should reflect the brand voice of your company.
Top 20 AI Influencers to follow for 202320 of the best AI influencers share deep insights that will help you optimize your business with artificial intelligence and guide you on your AI journey.
Top 20 Powerful advocates of Diversity, Equality, and InclusionWorking with DEI influencers can help your brand in several ways. They can help you empathize and create a brand message that resonates with more niche groups
What are the top 30 components of customer experience (CX) ?Customer experience components is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process.
Top 9 chatbots for enterprise customer serviceAll enterprise businesses need to customise the dialogues to make them more tuned, relevant and crisp for their customers, prospects and stakeholders.
Top 10 Fintech Innovators you need to follow in 2023We have curated a list of the Top 10 Fintech Innovators that you should follow in 2022. Check their unparalleled contribution and what they have to offer.