What is customer success? Does it drive revenue for your business?
Customer success isn’t just a fancier term for customer service. It has major differences and has a significant impact on your customer experience and revenue.
What is Digital Trust and why it’s important.
Digital Trust is what enables customers and business owners alike, to carry out transactions in a way that is secure, and ethical for all parties involved.
Distributed caching — what is it and how does it work?
Distributed caching features application servers spread across several Virtual Machines (VMs) or even geographies. Read this article to learn how it works!
What is live chat? 11 reasons why you need live chat now!
Live-Chat is the future of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without delay.
What is live chat? 11 reasons why you need live chat now!
Live-Chat is the future of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without delay.
Robotic Process Automation (RPA): Advantages and applications
Robotic Process Automation software is designed to reduce the burden of repetitive, simple tasks on employees. Let’s learn more about the RPA technology.
What to do about your company’s leaky bucket
Customer experience wizard, Dan Gingiss addresses the issue of your company’s leaky bucket and shows you how to boost customer retention! Read the article now!
What’s ‘not’ in GPT-3 memory?
OpenAI’s GPT-3 has taken the world by storm, but does this powerful generative model have its drawbacks? Let’s explore with a few examples related to COVID-19.
How can WhatsApp automation grow your business at $5?
Wondering how you could scale your business up with WhatsApp automation on a budget? $5 a day is all you need! Learn how to grow with WhatsApp bots right here!
10 use-case based WhatsApp broadcast templates for banks
Looking to engage your bank’s customers with WhatsApp notifications? Here are 10 WhatsApp broadcast templates that your bank can use to interact with customers.
10 WhatsApp Broadcast Templates for eCommerce Stores
Looking for WhatsApp broadcast templates to use for your eCommerce store? Here are some you can use for product launches, cart abandonment notifications & more.
Best WhatsApp broadcast templates for logistics companies
Want to reach your customers, drivers, & delivery partners via WhatsApp notifications? Here are the 6 best WhatsApp broadcast templates for logistics companies!
All you need to know about WhatsApp API pricing
Wondering how WhatsApp’s conversation-based pricing (CBP) will change the way you use and pay for the WhatsApp Business API? Here’s everything you need to know!
Why your educational institute needs to use a WhatsApp chatbot
Here’s why you need to deploy an education chatbot on WhatsApp and how you can use broadcast messages to reach your students and send announcements to them.