A fulfillment center/house or 3PLs are service hubs that take care of all logistics processes needed to get a product from the seller to the customer.
The private cloud model offers extended, virtualized computing resources through physical components that are stored on-premise or at provider’s data
Gradient Clipping handles one of the most difficult challenges in backpropagation in neural networks during the gradient training process in AI.
Content-based filtering uses item features to recommend other items similar to what user likes, based on their previous actions or explicit feedback.
Speech synthesis is the artificial, computer-generated production of human speech. It is pretty much the counterpart of speech or voice recognition.
Evolutionary computation techniques are used to handle problems that have far more variables than what traditional algorithms can handle.
When a question is resolved within the required time frame given in the Service Level Agreement, it is considered as an on-time resolution.
The Ebert Test is a test for synthesized voice, proposed by film critic, Roger Ebert. In his 2011 TED talk, Roger put forth the Ebert Test.
It is the technique of simulating human thought processes in complicated scenarios,the answers might be vague. It does so by using computerized models
Dropshipping is an online retail model that involves shipping products directly from your manufacturers or suppliers to your customers on demand.
A similarity measure in data science is a metric that is used for the purpose of measuring how data samples are related or close to each other.
Biometric recognition refers to the automated recognition of people by their behavioral and biological traits. For example — face, retina, voice, etc.
Tiered support involves organizing your support center into levels to deal with incoming support queries in the most efficient and effective manner.
An Intrusion Detection System (IDS) is a network security technology built and intended to detect vulnerability exploits against a target application
Deep Learning is an Artificial Intelligence function that imitates workings of human brain in processing data & creating patterns for decision making
VR refers to an artificial, immersive environment created with the help of computer technology through sensory stimuli (such as sight and audio).
Enterprise resource planning (ERP) is a type of enterprise software that organizations use to manage day-to-day tasks and business activities.
Swarm Intelligence systems consist typically of a population of simple agents interacting locally with one another and with their environment.
An inbound call center deals with service functions whose primary responsibility is to handle customer queries & providing a good experience.
Customer Experience Transformation
Customer experience transformation is the process and design that businesses take to enhance customer experience for optimal customer satisfaction.
In machine learning, predictive modeling, and data mining, concept drift is the gradual change in the relationships between input data and output data
AHT is a metric usually used in BPO’s as a performance measuring KPI. It shows us the average time a representative spends on call with a customer.