Structured Data and Unstructured Data
There are 3 types of big data — structured, unstructured, and semi-structured. Structured data conforms to a data model but unstructured data doesn’t.
To understand the impact of decisions on the users of the product requires a deeper layer of analysis, hence behavioral analysis is essential.
Customer onboarding involves nurturing and guiding customers to help them become comfortable with your offerings and get the most value out of them.
Sentiment Analysis is the process of deciding whether any given piece of writing is either positive, negative, or unbiased. Read more about it here.
Customer centricity involves, putting your customer’s needs and wants at the center of the organization to provide them with a positive experience.
Tokenization is essentially a process that involves transforming sensitive data into non-sensitive data that becomes undecipherable and irreversible.
A stock keeping unit or SKU (which is pronounced “skew”) is a number that retailers make use of to identify and track their inventory or stock.
Business Process Improvement is done to improve business processes by identifying and analyzing the existing processes within the organization.
Feature extraction is a process of dimensionality reduction by which an initial set of raw data is reduced to more manageable groups for processing.
A confusion matrix is a table that describes the performance of a classification model by using a test dataset for which the actual values are known.
A warehouse management system (WMS) brings visibility into the entire inventory of a business and helps it manage supply chain fulfilment operations.
Customer advocacy is persistent, undying focus on your customers’ needs & revolves around changes in company culture with customers’ best interests
A stockout is a situation in which your inventory is exhausted and you do not have enough stock to meet and cater to your customers’ demands.
A directed acyclic graph is a conceptual representation of a series of activities that involves a graphic depicting the order of activities
Containerization is packing software code & its needed components like libraries, frameworks, and other dependencies to isolate them in a container.
Warehouse automation is all about taking monotonous warehouse processes and using technology to automate these tedious manual tasks and processes.
Customer experience management
Customer experience management (CEM) involves understanding your customers and implementing effective plans that encourage a customer-centric culture
SageMaker enables developers to create, train, and deploy machine learning (ML) models in the cloud and was launched in November 2017 by Amazon.
Conversion rate optimization is the process of making changes to a website, mobile app or eCommerce portal for the purpose of increasing conversions.
Support operations team is dedicated to supporting your customer support team & responsible for putting in place what they need to serve customers