Customer dissatisfaction: What causes it & how to deal with it?
Are you struggling with customer dissatisfaction? Here are the factors that cause it, along with ways for you to detect dissatisfaction and deal with it.6 ways to improve your customer experience with AI
Great customer experiences don’t just get customers to come back, they turn them into brand evangelists. Read on to see how to make that happen with AI.25 customer experience books you need to read in 2023
Want to improve your business’s CX substantially in 2023? Here are 15 customer experience books (and two bonus recommendations) that you need to read this year.Was pandemic the best thing to happen to customer experience?
The pandemic forced businesses to improve their customer experience tremendously. Here are some of the biggest changes, and one that you should definitely make.The first shift needed for a customer experience culture
Ricardo Saltz Gulko, co-founder of the European Customer Experience Organization, talks about the changes you needed to create a customer experience culture.Customer experience for 2023 [Webinar]
Shep Hyken, Colin Shaw, Dan Gingiss and Elise Quevedo talk about customer experience for the future in a free virtual panel discussion. Start reading now!Customer experience innovation with the 1-way and 2-way door rule
Steven Van Belleghem, co-founder and board member of Nexxworks, presents a rule that makes it easy to take decisions on implementation of CX innovations.Why customer experience is critical in a time of crisis
Dan Gingiss, an experience coach with 20+ years of experience, talks about how important customer experience is during a crisis and how to improve it.30 CX Leaders you MUST FOLLOW for 2023
CX leaders like no other! Ladies and gentlemen, presenting to you, top CX leaders that you MUST FOLLOW in 2022 to ace your CX game in your businesses.Customer research — The story of the elephant & the blind men
Alex Genov, Zappos’s Head of Customer Research stresses on the need for a holistic approach to understanding customers as people and breaking out of the silos.Customer Satisfaction Score: Are your customers HAPPY?
Customer Satisfaction Score, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.Customer Segmentation 101: The most underrated strategy
Understand how to segment your customer base and deliver impactful, tailored experiences to every one of your customer segments. Learn all about it right here!How to handle customer service during a crisis
The COVID-19 pandemic has had an enormous impact on businesses and customer support. Here’s how to handle customer service during this unprecedented crisis.7 reasons why businesses fail at customer service
Negligence causes businesses to fail at the customer service game. So, we’ve complied our list of the top customer service fails so that you stay winning.7 customer service KPIs you need to measure now!
From your CSAT score to your SLAs, here are seven customer service KPIs that you cannot afford to miss measuring your support team against. Read all about them!How to Build Customer Service Workflows? + 5 Actual Examples
Learn about creating efficient customer service workflows to satisfy your customers. We have provided the best workflow examples as well. Check them out!How to enhance your customer’s memory of their experience
Colin Shaw helps you understand how your customers’ memory works through different types of memory. He even helps you enhance their memory of their experience.To master customer experience strategy, master CX mindset
In order to craft fantastic customer experiences, you need to develop the correct mindset and the right strategies. TEDx speaker, Jeannie Walters shows you how.CX — The spine remains intact
Ajay Nambiar, Chief Operating Officer-PYP, and a thought leader tell us that customer experience should be the reason why businesses exist. Read his article.