Spin Palace Casino is available in downloadable PC, instant flash, and cellphone application formats so that you can play on your computer, online for real or fun money, and on your cellphone. It has all its games available at the website because of the Microgaming software. The website is available in 15 languages like Italian, Russian, Swedish, French, Arabic, etc. Russian is one of the supported languages, and good news for Russian players. 5 bonus types are available in the casino. The size of the prize pool is managed by the Return to Player (RTP) percentage managed by eCOGRA. Manual withdrawal is not possible, which can be required for players' self-control issues.
Transactions and Payouts
The casino accepts 9 currencies: US Dollar, New Zealand Dollar, Canadian Dollar, Australian Dollar, Czech Koruna, and a few more. Sadly, Ukrainian Hryvnia is not accepted.
Deposit and withdrawal options: 37 options:
- Deposit options: 21 options, including instaDebit, Visa Debit, ClickandBuy, POLi, eChecks, and a few more.
- Withdrawal options: 16 options, including Maestro, MasterCard, Visa Electron, EZIPay, Neteller, and a few more.
As per Spin Palace Casino policy, the maximum amount of weekly winnings to be withdrawn is 4000 USD.
Licenses and Restrictions
The casino is owned by The Palace Group Casinos, established in 2001 (24 years and 4 months ago). Fortunately, the casino has a license issued by the Malta Gaming Authority. Remember, the casino service is prohibited in 34 states, i.e., Eswatini, Czech Republic, Taiwan, France, Antigua and Barbuda, etc. However, players from Ukraine can play at the casino. When it comes to most of this type of casino, Spin Palace Casino should also have Terms of Use, so do not refuse to read them. There are Buffalo Partners affiliate programs too for those who would like to work together.
Customer Support
As far as communication is concerned, the casino's website has an online chat, and therefore you can always be helped whenever you wish. You can even call them; see detailed information above.
Strengths and Weaknesses
The strengths of the casino are:
- Developed by renowned developers
- Multi-language support
- Flash and downloadable version
Weak points of the casino are:
- Unacceptable by the American player
- Games cannot install through Mac
In spite of all the pros and cons (4 to 2), we are ready to recommend this casino. As a general rule, the quality of the service provided may be estimated as good, and the casino received 8.03 out of 10.
Player Reviews and Complaints
For the quality of players' rating, the casino's service quality is medium, 5.7/10 (38 votes). Complaint resolution by the casino is extremely poor and only 12% were solved. Only 2 out of the last 17 complaints were replied to. Customer support closes a case within 4 days, average case closing time spent - 5 days. The average value of players' complaint is 2957 USD (79520.4 UAH).
Spin Palace Casino offers a variety of games such as slots, table games, and live dealers. Microgaming powers the casino suite of games, and as one of the industry's leading software providers, it offers a unique game experience. The user can play best games such as Mega Moolah, Thunderstruck II, and Immortal Romance, among numerous others. And then there's even the live dealer option, so the player can have a live casino experience in their own home.
The most prominent characteristic of Spin Palace Casino is the generous bonus plan. New players are greeted with a welcome present in the form of a matching bonus on the initial deposit and free spins. Spin Palace Casino also has standard promotions and deals, with which the players can again boost the funds in their accounts. Be sure to check out the Spin Palace casino overview section on the casino's website for the latest offers.
Spin Palace Casino is regulated and licensed under the Malta Gaming Authority. Licensing helps to ensure that the casino is doing business in an ethical and transparent manner to provide a secure and safe gaming experience to players. The casino uses the most secure practices like SSL encryption to help secure players' financial and personal information.
As much as customer care is concerned, Spin Palace Casino provides players with several avenues on which they can be attended to. The website of the casino has a very comprehensive FAQ page that addresses most of the most frequently asked questions. In case more intricate issues are at stake, the players can reach the casino's customer support team through email or live chat. The customer care team operates on a 24/7 basis and is reputed for its courteous and timely response.
Briefly, Spin Palace Casino is a general online casino with wide-ranging entertainment, generous bonuses, and efficient customer service. The casino's dedication to fairness of play and safety, as assured by its licensing by the Malta Gaming Authority, sees it as a player's dependable option. If you are a seasoned player or merely a novice at online games casinos, Spin Palace Casino is one that is definitely worth a visit.