Do preliminary research
It does not take long to find out if the craftsman is serious or not. Often a small Google search is enough. Serious companies have a website, where it is possible for the consumer to rank the company. Do not blindly believe what you read in Google, but you will at least get a clue as to how the company operates.
Otherwise you can find information on various forums, Facebook, Tjenestetorget and more. Another option is to ask for references. Know more about Complaint about craftsman
Don't just think about price
We see that very many consumers are concerned with finding the cheapest craftsman. In many cases, this is also a good way of thinking. For small, simple tasks, you can focus on finding the most affordable one.
However, should you have done a great job, it is wise not to just think about price. We then recommend that you are more focused on quality. It is incredibly boring if you find out that the job was not done in a good way, and everything has to be done again. Or that you have to take major remedial measures afterwards.
The job must be performed professionally
According to the law - the Craftsman Services Act, the work must be carried out professionally. To find out if the job has been done professionally, you must look at the agreement. One must see what has been agreed, whether the work has been done in accordance with industry requirements, and whether price and work are related. Put another way, you need to see if you got what you ordered.
Mi sfornøyd - send a complaint immediately
Complaining about the craftsman - as soon as you discover something you think is wrong, you must complain to the craftsman. Do this in writing. There are appeal deadlines, and if you have not notified the craftsman within the deadline, you may lose rights.
What are my rights?
If the work deviates from what was agreed, you may be entitled to a price reduction, withhold the money, have the craftsman correct the work or cancel the agreement. Terminating the agreement means that you leave the entire agreement. You do not have to pay anything. Know more here klage pa handverker
The invoice is higher than what was agreed
In many cases, we see that the consumer gets a shock when he receives the final invoice. A price was agreed upon, but then suddenly the sum has become much higher. If you are not informed of a price increase, the craftsman cannot demand it as a starting point. This is despite the fact that the work was more extensive than what was anticipated when you made the agreement. If the craftsman is to increase the price, he must say so as soon as there are circumstances that indicate that the price will be higher. For example, that he has to perform additional work or go to purchase new material. If he does not get hold of you, he is obliged to stop the work.
The craftsman must report if the work does not pay off
If the assignment you ordered does not pay for one reason or another, the craftsman must inform you. He is obliged to advise against. As a consumer, you rarely know the usefulness of various measures, but the craftsman should have that.
If it is of little use to upgrade the bathroom or other rooms, you should receive this message. Or if there are other measures that are better and cheaper to perform, you should be car oriented about it.
Contact Us
Feel free to contact us if you have problems with a craftsman. We have considerable experience and are happy to help you. With us, you get a free assessment of whether you have a case.
Coverage of legal expenses
In your contents insurance, there is often a legal aid insurance that covers the costs of a lawyer. For a deductible, the insurance company covers 80 percent of the costs of legal assistance in the event of a dispute. We arrange all the practicalities for the occasion.