When transitioning from Windows XP or Vista to Windows 7, QuickBooks users may encounter QuickBooks error 20 - Printer not activated. This error can also occur when attempting to print documents in QuickBooks. The new operating system restricts the usage of the Windows registry key “HKEY_CURRENT_CONFIG/Software.” In this article, we will discuss the various causes and methods to fix the QuickBooks Printer not activated error 20. Thus, keep read on!
Causes of QuickBooks Error 20 - Printer not activated
- Incorrectly configured QuickBooks PDF converter.
- Incompatibility between QuickBooks and the current operating system.
- Outdated Windows operating system.
- Outdated QuickBooks program.
- Damaged QuickBooks-related keys in the Windows registry.
- Incomplete installation of QuickBooks Desktop.
How to Fix QuickBooks Printer Not Activated Error 20?
To resolve QuickBooks Error 20, you can try the following troubleshooting steps:
Fix 1: Run QuickBooks Print and PDF Repair Tool
- Download and install the QuickBooks Tool Hub.
- Install the QuickBooks Print and PDF Repair tool from within the Tool Hub.
- Launch the tool in administrator mode.
- The tool will scan for errors, which may take some time.
- Try printing in QuickBooks after running the tool.
Fix 2: Configure Registry Editor
- Open the Run window by pressing “Windows” and “R” keys.
- Type “Regedit” and press Enter.
- Navigate to “HKEY_CURRENT_USER,” then “Software,” “Clients,” and "Mail."
- Verify the default email name on the left-hand side of the screen.
- Double-click the Default section and enter the email name.
- Click ‘OK.’
Fix 3: Activate Windows Print Spooler
- Press ‘Win + R’ keys.
- In the Run window, type “services.msc” and press Enter.
- Locate the service named “Print Spooler” in the services list.
- Right-click the service and select "Start."
- Run QuickBooks and try printing a document.
Fix 4: Reinstall QuickBooks using the QB Clean Install Tool
- Click on the start menu and search for "Control Panel."
- Open the Control Panel.
- Go to 'Programs and Features.'
- Click on “QuickBooks Desktop” and then 'Uninstall/Change.'
- Proceed with the uninstallation process.
- Alternatively, use the QuickBooks Clean Install Tool to uninstall the QuickBooks program.
- Rename the QuickBooks folder and reinstall QuickBooks.
Method 5: Ensure the XPS Document Writer is working
- Firstly, press the Windows key + R to open the Run dialog box.
- After that type “control printers” option and press Enter key to open the Printers window.
- Next, hit a right-click on the “Microsoft XPS Document Writer” and choose “Set as default printer” if it’s not already set as the default.
- Now test printing a document to the XPS Document Writer to check if it’s working properly.
- Once confirmed, try printing from QuickBooks again.
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