Platinum Home Shield United States Reviews - Platinum Home Shield sells home warranties, also sometimes called "home repair insurance." In exchange for a monthly fee Platinum Home Shield will pay to repair or replace any home appliance or system covered by your policy, like your refrigerator, stove or your home's HVAC system. You'll only pay a set service fee per repair.
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Our take
We believe Platinum Home Warranty is a viable option for Arizona residents who are looking for a personalized home warranty experience. Because Platinum is a small company, you get to talk to real representatives who understand how to protect your home.
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The biggest downside to a plan with Platinum is that the refrigerator, washer, and dryer are only included in the Gold Plan. At first glance, the plans look affordable with the Bronze Plan being under $50 per month and the Silver Plan being just over $50 per month.
However, if you want coverage for all of the big items in your home, you have to pay more than $70 per month through the Gold Plan or purchase add-ons. This makes its comprehensive coverage far more expensive than big names like American Home Shield and Choice Home Warranty.
We applaud Platinum on providing coverage for items not commonly found in home warranty plans like doorbells, pest control, and light fixtures. This sort of coverage allows customers to protect more areas of their home.
However, we want to point out that while the list of covered items seems extensive, the sample contract lists a lot of excluded components for each item, meaning that your systems and appliances aren’t as protected as it may seem.
We think it’s worthwhile to call Platinum for a free quote if you’re interested in Arizona home warranty coverage. Because of the small company culture, you’ll be able to talk to a representative who will break down the plans and make sure you understand what is and isn’t covered, and who can help you decide if a Platinum warranty is what’s best for your home.
What others are saying
As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by customers. That’s where we come in. At Today’s Homeowner, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to understand.
Platinum Home Warranty reviews
Platinum Home Warranty has an A+ rating from the Better Business Bureau (BBB), a customer score of 4.9 stars out of 5, and more than 400 customer reviews. This is one of the best review scores we’ve seen. It’s only matched by a few competitors, including American Residential Warranty.
Final thoughts
Today’s Homeowner gives Platinum Home Warranty a score of 3.6 out of 5 stars. Not only does Platinum’s plans offer coverage to areas not commonly protected in home warranty plans, like rekeying and pre-season HVAC checkups, but you can further customize your coverage with a variety of add-on options.
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