Dynamics 365 Customer Service Implementations can be complex. You will need a highly experience team of certified consultants. Make projects at low risk with the streamlined project process and unique approach. As a Microsoft Partner, you will be assisted with support for your organization at each and every step of the process. It’s your dream to grow business like this. Implementations are high stakes and we take a potentially painful process and simplify it, streamlining your solutions and helping your team go-live faster with more confidence.
Dynamics 365 Implementation Process Strategy
Discovery
Discovery is the basic amnesty for a strong project and the basis for how the implementation will go. We often spend time working with the team, from management to end-users, to review business processes and talk through the current pain points and reasons for your transition. Once we succeed in engaging our architects, we begin documenting everything from users to security, data migration, and system functionality.
Technical Design
Technical design is a series of workshops that we engage your team in to begin the process of documenting the complexities of your current tools and how we’re going to implement Dynamics 365 against it. We will review data migrations, system integrations, data quality and clean up ETL tools, and more in these workshops. These are the heart of the design sessions for technical components in your Dynamics 365 implementation.
Functional Design
This is the most critical session for the success of the Microsoft Dynamics 365 Customer Service Implementation. We take this section to work through business processes, training, process design, and best practices and the user adoption paths and designing the detailed information around how we are going to implement everything else that users touch and use.
Implementation – Development
We believe in measuring twice and cutting once. With this, we’ve spent time working with your time on getting the foundation right before we ever configure a screen or move one KB of data. This is the most critical part of the implementation. The actual work is done in this phase. During this section, we are working on our process of agile-fall to do the implementation.
Testing
Once we’ve gone through the initial phase of the implementation and design, now it’s time to begin the process of testing and user adoption. This is done through our unique process of a multi-point inspection on each critical function. From there, we move to a standard UX/UI and UAT process for each of the sprints to ensure the highest quality and that there are no production issues.