IT-BPM, or Information Technology and Business Process Management, is the third-party management of different business processes, operations, and projects. It involves these companies outsourcing to promote work efficiency.
The IT-BPM industry has thrived during the COVID-19 pandemic as compared to other industries that had to close down. One of the top countries performing in this industry is the Philippines.
What the Philippine IT-BPM industry is like
In the country, there was a quick recovery to the industry despite some operational disruptions due to lockdowns. As with other businesses, most especially the technology and ecommerce industries, social distancing measures made an urgent push for digitization and lowered operation costs. Because IT-BPM agencies in this industry are trained to work on business operations such as market research, data entry, telemarketing, lead generation, tech and customer support in a virtual environment, other businesses began to hire and employ them for their own digitalization of standard processes operations. This is how it became one of the remaining operating sectors in society.
In fact, the industry brought about an estimated revenue of US$26.7 billion in 2020. In the year 2022, the Philippine IT-BPM sector also accomplished its target revenue goal as the IT and Business Process Association of the Philippines (IBPAP) reports how the industry revenue in 2021 increased by 10.6% in comparison to the 2020 data.
On the employment side, the IT-BPM soared especially in converting work to remote or hybrid setups. IBPAP states that the number of full-time employees grew to 23,000 in 2020 and 120,000 in 2021, increasing the total industry headcount.
Philippines, the Rising Star in IT-BPM
Filipino workers are essential to the rise of the IT-BPM sector to the level of economic power it is today. Through a remote setup and a digital revolution, it is easy to upskill and pick-up on business processes to ensure there are many eligible Filipino agents to hire that can provide quality service. It is beneficial to your business when you partner with trusted call centers who have well-trained agents.
Learn more of the trends in this infographic by EB Call Center.
