The global interactive kiosk market size was valued at USD 28.45 billion in 2021 and is projected to expand at a compound annual growth rate (CAGR) of 7.1% from 2022 to 2030.
Due to the high development in payment and security technologies, the market has witnessed rapid growth over the past few years. Many of the self-service kiosk manufacturers will continue to extract these technologies’ maximum potential and are expected to include them as an indispensable component of their product offering. Interactive kiosks help prevent long queues at public places, such as inquiry counters at railway stations, banks, and malls and check-in counters at airports. At places, such as hospitals and government offices, they help reduce the paperwork associated with visitor data collection and enhance visitors’ experiences.
Gather more insights about the market drivers, restrains and growth of the Interactive Kiosk Market
An increase in product adoption in the BFSI and retail segments is expected to be a major growth driver for the market. Some of the major manufacturers are already working on developing and integrating Artificial Intelligence (AI)-based technology in interactive kiosks. For instance, ViaTouch Media has introduced AI-based kiosks, which enable shoppers to examine the products before making a purchase. As products are removed from the retailer’s shelf, a video screen above displays product information to the customer. The growing problems due to the outbreak of COVID-19 have increased the adoption of self-checkout kiosks to avoid human interaction. As self-checkout kiosks ensure social distancing in stores, they pave the way for a little human interaction.
Looking forward to driving the adoption of and advantages offered by interactive kiosks to customers, the vendors operating in the market have launched various advanced solutions and technologies in response to the COVID-19 pandemic. The COVID-19 pandemic has doubled the R&D spending and innovation by the vendors. For instance, kiosk systems with temperature sensors, Personal Protective Equipment (PPE)-dispensing kiosks, smart kiosks that collect swab samples for COVID-19 tests, and mobile testing kiosks are some of the latest solutions launched by the vendors operating in the market. The vendors are expected to continue focusing on product innovation and development to gain a significant share in the years to come.
Interactive Kiosk Market Segmentation
Grand View Research has segmented the global interactive kiosk market report on the basis of component, type, end use, and region:
Component Outlook (Revenue, USD Million, 2017 - 2030)
• Hardware
o Display
o Printer
o Others
• Software
o Windows
o Android
o Linux
o Others (iOS, Others)
• Service
o Integration & Deployment
o Managed Services
Type Outlook (Revenue, USD Million, 2017 - 2030)
• Automated Teller Machines (ATMs)
• Retail Self-Checkout Kiosks
• Self-Service Kiosks
• Vending Kiosks
End Use Outlook (Revenue, USD Million, 2017 - 2030)
• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel & Tourism
• Others
Regional Outlook (Revenue, USD Million, 2017 - 2030)
• North America
o U.S.
o Canada
• Europe
o U.K.
o Germany
o France
• Asia Pacific
o China
o India
o Japan
o Singapore
o Thailand
o Indonesia
o Malaysia
o Vietnam
o Australia
• Latin America
o Brazil
• Middle East & Africa (MEA)
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Key Companies & Market Share Insights
The market is characterized by the presence of a few players accounting for significant industry share. New product launches and technology partnerships are some of the major strategies adopted by key companies to strengthen their market position. Key industry players are also heavily investing in research & development projects and focusing on establishing production infrastructure to develop and offer differentiated and cost-effective self-service solutions. The Meridian, Advanced Kiosk, and Kiosk Information System have a strong market presence due to the availability of a strong R&D department and production facilities. The companies mainly focus on product innovation and effective distribution through a strong network of partners in multiple countries, such as the U.S., Germany, India, and Brazil. Some of the key players in the global interactive kiosk market include:
• NCR Corp.
• Diebold Nixdorf AG
• ZEBRA Technologies Corp.
• Advanced Kiosks
• Embross Group
• GRGBanking
• IER SAS
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