Every day, many people travel through busy airports. While pilots and cabin crew are visible, there is another essential team working behind the scenes—airport ground staff. As one of the major unseen teams, airport ground personnel assist passengers, manage baggage, supervise check-ins, and ensure seamless operations, all of which work at the airport.
Becoming part of the ground staff team is a great option if you want to pursue a career in the aviation industry. In this blog, we will talk about the role of the airport ground staff, their required skills, and how airport ground staff training can position you for success.
What Do Airport Ground Staff Do?
There are a myriad of functions that airport ground staff perform pre-flight and post-flight for every aircraft. The core responsibilities are:
- Helping passengers: They issue boarding passes, check in, and direct passengers to the appropriate gates.
- Handling baggage: They insure stored luggage is tagged correctly, boarding of the luggage onto the aircraft, and ensuring that it is safely returned to the passengers.
- Managing departures and arrivals: They coordinate with airline personnel for the proper execution of flight schedules.
- Providing customer support: They assist in troubleshooting any concerns, respond to all inquiries, and provide assistance to elderly or handicapped individuals.
- Ensuring safety and security: They abide by the rules of safety in the airport as well as document checks for the safeguarding of all.
Key Skills Required for Airport Ground Staff
Attending to passengers requires special skills. Below are important skills that the ground staff training institute will teach you during a course:
- Communication Skills: Interacting and speaking with passengers requires them to be spoken to clearly and politely.
- Collaboration/Teamwork: The various ground staff members interact and coordinate with each other.
- Creativeness and Problem Solving: Flight delays and lost baggage issues require some level of creativity and quick problem solving.
- Scheduling/Time Management: There is a strict schedule to adhere to. Everything is time sensitive.
- Being in good shape: Some tasks may require physical demands like standing for long hours or lifting bags.
Airport Ground Staff Best Practices
To do their jobs well, ground staff must observe the following best practices:
- Stay relaxed when everything around is intense: It makes it easier to take care of difficult situations beyond your control.
- Continue training: Processes change very often, so there is a constant need for training.
- Be nice and helpful: Passengers will appreciate the positivity.
- Safety Compliance: There are uniform and safety equipment requirements. These must always be adhered to.
- Avoid clutter: Everything should be kept orderly, as delays would be disruptive to everything else.
Training at Frankfinn Institute
Getting the right training is very important for those who want to work as airport ground staff. Frankfinn Institute offers an Airport Ground Services course specially designed to prepare students for this position. This course imparts knowledge of passenger handling, baggage services, check-in procedures, and servicing customers. It also provides grooming instruction, English communication training, and interviews. Proper training provided to them by Frankfinn enables students to gain the skills and confidence required to work in airports.
Conclusion
Being airport ground staff is an interesting and rewarding career. It suits people who want to serve people, prefer fast-paced work, and wish to work in the aviation industry. One step in the right direction towards a successful career is acquiring the right training and skills from a reputable institute such as Frankfinn Institute. Enroll now.
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