Airlines allows trained dogs to accompany passengers with disabilities as service animals free of charge. Advance reservations are recommended because, for important safety reasons, Airlines Pet Policy allows only one live animal per flight unless the animals are in the same family household. Live animals are approved and transported on a first-come, first-served basis.
The dog must be trained to perform tasks for the benefit of a disabled person - this includes tasks to assist a physical, sensory or mental disability; or, trained to perform the required functions by law enforcement officers.
Effective January 11, 2021, untrained emotional support or comfort animals may no longer travel as service animals in accordance with US Department of Transportation policy.
The dog should always be secured with a leash or leash.
Animals that do not meet this new definition of a service animal may travel as a pet if they meet those requirements.
Service animals fit into passenger footwells, leaving aircraft aisles and emergency exits unobstructed. Passengers with large service dogs can use the legroom of an adjacent seat if they have their dog. Alternatively, a customer can purchase an additional seat in advance to accommodate a large dog.
Dogs exhibiting disruptive behavior may be denied travel in accordance with US Department of Transportation policy.
Service animals are accepted for transportation subject to our contract of carriage.