Why does every university need a smart college chatbot?
University & College chatbots help students streamline the process of exchange of information instantly, making it a cost-effective & practical way to do anything
Understanding the commercialization of large language models
NLP has reached the ‘image net’ moment. This means there is an increasing ability to crack complex language problems with the newer language models. Read on
Overcoming the challenges of computational linguistics
Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, join us on Engati CX to discuss the challenges of computational linguistics and how to overcome
Consumers are loyal to experience, not brands
Customers have no loyalty to a brand, they're loyal to the experience that they get from that brand. Catch Ted Rubin's insights on crafting such experiences.
Contrastive learning is used to train a model to learn representations of images or sentences using vectors. We'll explore how it works in this article.
7 reasons to invest in conversational automation | Partner with Engati
The greatest transformation the digital revolution has brought us is the need to collaborate. Partner up with Engati and watch your business reach new heights
2 low-investment ways to ride the conversational automation wave
The way we interact with tech influences how we market products. It's time to hop on the conversational automation wave in 2 powerful, low-investment ways.
3 companies won it with conversational commerce
In an effort to provide the best possible shopping experience, e-commerce has turned towards adopting conversational commerce methods. Here's our guide.
Conversational Design: Tips, tricks, and how to nail it
Poor experiences w chatbots can be attributed to only one thing: Awful conversational design. This guide aims to help you navigate through the best practices.
How conversational marketing wins more conversions for your business!
Want to learn how you can use conversational marketing to generate more leads and drive more marketing & sales conversions for your business? Check this out!
4 E-commerce giants crushing it with conversational selling
The art of selling is seeing an evolution in motion. From door-to-door to conversational selling. Here are 4 E-commerce companies crushing it with this method.
How to craft conversational UI of a Chatbot
If you understand Conversational UI, then it's time to move forward and understand what all is required while crafting the conversational UI of the chatbot.
Coronavirus precautions for businesses
Businesses around the world need to protect themselves, their employees, and customers from the coronavirus pandemic. Here are a few coronavirus precautions.
How much does it cost to give great customer service?
Shep Hyken shows you how to take care of your customers and provide first-class customer service and experience without breaking the bank. Check it out!
Understanding COVID-19's impact on business
Covid-19 is having a major impact on business. Small businesses and businesses in the hospitality, travel and tourism sector are impacted the most. Check it out
Creating a good chatbot has its challenges. In this blog, we're going over what makes a chatbot good and how to take your chatbot from good to great with Engati
3 easy steps to create your own Telegram chatbot
Want to learn how to create a chatbot for Telegram? Check this article out for the easiest way to create your Telegram chatbot with low-to-no coding..
How to Create a WhatsApp Chatbot in 5 Steps [For Free in 2022]
Here's the easiest and best way for you to create a WhatsApp chatbot without writing a line of code in 2022. Follow this 5-step guide to build your WhatsApp bot
6 ways to slash your Customer Acquisition Cost
Learn how to calculate your customer acquisition cost (CAC) and explore six powerful ways to optimize it with the help of chatbots and live chat. Read now!
Customer and employee criticism: your leverage tool for growth
Customer experience expert, Ricardo Saltz Gulko, shares his insights on fueling your customer experiences with criticism from customers and employees.
Customer dissatisfaction: What causes it & how to deal with it?
Are you struggling with customer dissatisfaction? Here are the factors that cause it, along with ways for you to detect dissatisfaction and deal with it.
6 ways to improve your customer experience with AI
Great customer experiences don't just get customers to come back, they turn them into brand evangelists. Read on to see how to make that happen with AI.
Want to improve your business's CX substantially in 2022? Here are 15 customer experience books (and two bonus recommendations) that you need to read this year.
Unpopular opinion: The pandemic was the best thing to happen to customer experience
The pandemic forced businesses to improve their customer experience tremendously. Here are some of the biggest changes, and one that you should definitely make.
Customer experience innovation with the 1-way and 2-way door rule
Steven Van Belleghem, co-founder and board member of Nexxworks, presents a rule that makes it easy to take decisions on implementation of CX innovations.
Why customer experience is critical in a time of crisis
Dan Gingiss, an experience coach with 20+ years of experience, talks about how important customer experience is during a crisis and how to improve it.
Customer research - The story of the elephant & the blind men
Alex Genov, Zappos's Head of Customer Research stresses on the need for a holistic approach to understanding customers as people and breaking out of the silos.
Customer Satisfaction Score: Are your customers HAPPY?
Customer Satisfaction Score, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.
Customer Segmentation 101: How to develop a strategy
Understand how to segment your customer base and deliver impactful, tailored experiences to every one of your customer segments. Learn all about it right here!
How to handle customer service during a crisis
The COVID-19 pandemic has had an enormous impact on businesses and customer support. Here's how to handle customer service during this unprecedented crisis.
7 reasons why small businesses need an intelligent chatbot
Chatbots have revolutionized customer service by making it faster, cheaper, and more efficient and are a necessity for small and medium level businesses.
7 customer service KPIs you need to measure now!
From your CSAT score to your SLAs, here are seven customer service KPIs that you cannot afford to miss measuring your support team against. Read all about them!
22 Best AI memes for 2022 (AI memes created by humans)
Are you looking for some fun AI-themed humour? Here's a list of 22 AI memes you need to check out (and laugh at). Enjoy these AI-themed memes, click here!
How to Build Customer Service Workflows? + 5 Actual Examples
Learn about creating efficient customer service workflows to satisfy your customers. We have provided the best workflow examples as well. Check them out!
Customer success obsession — Disruption or disruptor
CEO of Tigon Advisory Corp., Helen Yu talks about the success that comes with obsessing over and taking care of your customers. Catch her insights here.
How to enhance your customer's memory of their experience
Colin Shaw helps you understand how your customers' memory works through different types of memory. He even helps you enhance their memory of their experience.