eCommerce software
eCommerce software refers to software systems and tools that enable eCommerce store owners and operators to carry out all their online store processes
Argumentation framework
An argumentation framework is a way to deal with contentious information and draw conclusions from it using formalized arguments.
Process Mining
Process mining is a family of techniques relating to fields of data science and process management to support the analysis of operational processes
Customer Effort Score
CES is a survey indicator to evaluate customer satisfaction by using a single question to induce customer loyalty whilst reducing customer efforts.
Merchant services provider
Merchant services providers offer solutions, financial platforms, relationships, etc., that businesses need to accept credit/debit card payments.
Machine learning algorithms
Machine learning algorithms are the engines of machine learning, meaning it is the algorithms that turn the data set into a model.
First Contact Resolution Rate is a measure of your ability to resolve the issues that your customers face in their very first interaction with you
Psychographics
Psychographics are essentially the attitudes, interests, opinions, values, personalities, and lifestyles of your target market and your customers.
Recommendation systems
Recommender systems are the systems that are designed to recommend things to the user based on many different factors so they are most likely to buy
Proof Of Concept
Proof of concept (POC) is a process focused on obtaining evidence to determine whether an idea can be turned into a reality, or feasible to execute.
Text mining
Text mining is the process of transforming unstructured text into a structured format for identifying meaningful patterns & new insights.
Customer Experience Program
The customer experience program focuses on creating exceptional customer interaction by involving the whole organization working on a similar goal.
Hyper-automation
Hyper-automation uses advanced technologies like artificial intelligence, machine learning, and robotic process automation to automate common tasks.
Turing Test
Alan Turning issued a challenge for preparing a software that could converse with humans in natural language and be indistinguishable from a human.
Semantic analysis
Semantic analysis is a sub-task of NLP. It uses machine learning and NLP to understand the real context of natural human language.
Hidden Markov model
A Hidden Markov model is a statistical model that can be utilized for the purpose of describing the evolution of observable events
Softmax function
The Softmax function converts a vector of K real values into a vector of K real values that sum to 1. It is also called the Softargmax function.
Recurrent neural network
Recurrent Neural Network(RNN) is a type of Neural Network where the output from previous step are fed as input to the current step.
Benchmarking
Benchmarking is measuring your products, services, or processes and comparing them against the best practitioners so that you can make improvements.